How To Hire A In-Home Support Worker

hire in-home support worker

How do I find a In-Home Support Worker?

The best way to find a In-Home Support Worker on the Sunshine Coast is to contact a home care support agency to find out if they can service the area of your loved one. By doing this they will be able tell you exactly if there is availability for your needs and how soon they can start. One key thing to do when finding your perfect agency is to ask to speak to the directors or the managing partners, this will show you how close they are to the business and what they are like to deal with rather than just speaking with employees.

Key questions to ask your support worker or support agency that you have selected:

  • Are the workers licensed and insured?
  • How does the agency train, supervise, and monitor their workers?
  • Request that the agency send you a packet of information that describes their services, fees, and a list of references. This will give you an opportunity to review the information before sitting face to face with an agency representative.

  • Benefits of Using a Support Agency

    There are quite a few benefits to using an agency, we will brifely go over them here – however you should read a far more in-depth discussion about them on our previous blog about using a company vs sole trader.
    Pros:

  • Screening, hiring/firing, pay, taxes are handled through the agency Note: Some agencies work as “employment agencies,” and their workers are contractors, not employees of the agency. Be clear on what the agency covers, e.g. payroll, liability insurance, workmen’s compensation insurance, unemployment insurance. Ask for evidence of their insurance.
  • Can offer attendants with a variety of skills and match you with a staff member who can provide the care or help that you need.
  • Able to accommodate variable schedules that might be inconsistent or unpredictable at times.
  • If worker is sick/goes on vacation, agency will provide a substitute.
  • If worker is not the right fit, can send an alternate choice.
  • Can help settle disputes with you/attendant.
  • Often covered by long-term care insurance.

  • Cons of using Private Hire

    Unfortunately cheapest isn’t always best. With such a huge decision it is something that should be thoroughly looked over and all options considered, here we will go over some of the cons of using a sole trade or a private hire. As mentioned above we go into far more detail on a previous blog.
    Cons:

  • If worker is sick, it is your responsibility to find alternate help.
  • You are responsible for all aspects of being an employer: hiring/firing, payroll, taxes, insurance, and employee disputes.
  • May not be covered by long-term care insurance.
  • cannot take on a couple of hours “here and there”.

  • What will it cost?

    Support work varies in price very quickly depending on what is required and what days it is required on. The good thing about being apart of the NDIS is that there is a pricing guide to go off. Most companies & agencies will run off very similar pricing structure. Depending on how long the shift is or how frequently the care occurs you might be able to get a per day rate instead of a per hour rate. This may work out a bit cheaper however you will need to often schedule multiple days at a time.

    Using a Support Company like Shine Disability Care will allow you to pay for things like support work, activities & meals out of your NDIS plan. If you’re unsure how this works or if you have questions about what we charge for various shifts don’t hesitate to reach out to one of our team.

    Want us to contact you to anwser some questions?

    How To Get The Most From Your Disability Support Worker.

    experienced disability support

    A Support Worker is there to make your life as easy as it possibly can. A lot of the time they just show up and look after you, however did you know they actually are there to do a lot more than that? Here at Shine Disability Care we encourage our staff to be proactive and ask if there is anything that needs doing / improving on.

    The important thing here is to ensure that your personal goals are clearly communicated to your support provider. This will help the provider when creating your personalised support plan. The more that the support provider knows about you regarding your support worker preferences and your goals, the more the plan can be molded to suit your particular needs.

    For example: If your goals include being more active to promote a healthier lifestyle and you choose to join a local soccer club, a good support provider will not only allocate a support worker that can take you to games and any training programs but the support provider should also allocate a support worker that is active enough to be able to participate with you if you want to have someone kick a ball with you in your spare time.

    All good providers will ask for feedback about their services and your support plan. This is your opportunity to tell your provider if you are unhappy with the current plan and support service. If you aren’t let the provider know. Support Providers won’t take this feedback as a complaint but instead use it as an opportunity to modify your plan and adapt it to suit you. If your personal goals or needs have changed the support provider needs to know in order to adapt with you. Remember you are the most important person to support providers and their whole business revolves around you.

    The last but definitely not least way for you to get the most out of your support worker would be to register with a support provider rather than a sole trader. This will ensure you are being looked after and your plan is thoroughly being accessed & updated, there is no additional cost so why not give it a shot?

    How We Maximize Your NDIS Budget

    support coordinator
    What is the role of a Shine Disability Care Case Manager?
    Our Case Managers work closely with participants and their families, nominee or representative to ensure they are well supported, that they understand their NDIS funding, and how to make the most of their funding.

    What our Case Managers can do:
  • Help explain NDIS funding and budgets
  • Ensure budgets are on track
  • Provide advice and strategies to manage overspending or underspending on budgets
  • Connect participants with Support Coordinators if funding has been allocated for this
  • Answer questions about reasonable and necessary and assisting Participants to make informed decisions

  • Each NDIS plan is unique, which is why our Case Managers tailor their support to suit your needs.
    support coordinator
    How can a Case Manager help maximise your NDIS plan?
    Whether you’re new to Shine Disability Cares Plan Management or have been with us for a while, our Case Managers are always available to help you understand your plan better and to help you to make informed decisions about your funding. One of the best ways to ensure you are making the most of your NDIS funding, without overspending or underspending is to understand your budgets and how they breakdown into accessible support hours. This is something our Case Managers can assist you with to help you to feel confident knowing that you have better choice and control over how your funding is being used.

    Shine Disability Care and Support Coordinators
    While Case Managers and Support Coordinators have different roles, they can work together to help you manage and make the most of your NDIS plan. The role of your Support Coordinator is focused on helping you build capacity and assisting you to engage supports to achieve your goals, while the role of your Case Manager is focused on the financial management of your NDIS plan.

    Not all participants will have funding provided for support coordination. However, if funding has been allocated and you are yet to engage a support coordinator, your Case Manager can provide some suggestions for you to explore.

    If funding has not been allocated for support coordination, your Local Area Coordinator (LAC) is there to help you get your plan up and running. In the event that your LAC is unable to assist, our Case Managers can provide additional support for self-management capacity building or assistance with decision making, budgeting and planning.

    If you have any questions about the role of a Case Manager or how they can assist you to maximise your NDIS plan funding, please contact our director on 0415 438 056 or [email protected]

    6 Things Our Support Workers Do To Improve Your Life

    The NDIS industry will see many new disability support workers entering the field and it will be very important that people are choosing to be supported by someone who is a good match for them. It is so important to ask as many questions as possible, even talk to the directors if possible, to see how involved they are.

    It’s important that a support worker is not only someone who is caring and supportive, but is also a person who can make you feel empowered, independent and included in the community.

    1. Assistance with daily house work.

    This one comes as an obvious, however is crucial in finding and knowing when you have a professional support worker. A lot of support workers we have noticed and have had feedback on DO NOT like to do “chores” around the house, this is such a major aspect of the role and something that Shine Disability Care really takes seriously.

    We understand & our Support Workers understand that cleaning, doing laundry etc can be a lot harder on someone that is disadvantaged in anyway. We’re here to help & make your life as easy as humanly possible.

    2. Not Making Assumptions About A Person’s Ability.

    It’s important that a support worker never assumes a person can’t do something, or does something for the person, thinking it will ‘just be easier’ that way. There’s definitely an art to support working, and you will learn that each person will like to be supported in their own way. Shine Disability Care will always encourage our support workers to let the client say or signal when something doesn’t feel right or they don’t feel comfortable doing it. Our workers have the experience needed to know when something doesn’t feel right, you’d be surprised what you can do when you put your mind to it.

    3. Knowing When to Step Back.

    Sometimes a Support Person doesn’t realise that they are the barrier to inclusion for their client. The support worker can feel like they aren’t doing their job if they stand back and let the person communicate and interact directly in the community… when that’s really the aim! It’s important that the support worker facilitates a person’s independence and that can sometimes include stepping back.

    One tip that we have found that has made a major change on our client’s lives is Social Inclusion. As well as stepping back, you can stand behind the person you are supporting and direct people in the community to communicate directly with the person you support, especially if they have communication difficulties. By doing this, you educate people in the community of equal opportunity and rights.

    4. Indoor / Outdoor Activities.

    A lot of things are hard on your own, whether it is from a lack of ability to perform such activity or just the mental ability to think you can’t do it. When you know someone has 100% of their attention on you and your safety, you’d be surprised what mental fears you can overcome and the experiences you can have in life. At Shine Disability Care we are in contact with a magnitude of different local businesses to ensure boredom is non-existent whilst in our care.

    5. Travel.

    Travel to and from appointments, activities, friends is not something that every Disability Company offers as special requirements are often a hurdle. However, with our fine screening of Support Workers and vehicles available there is no trip to small for us.

    6. A Friend.

    Sometimes life can be lonely, whether it be from being shy or not having the opportunity to go out and meet new people. A support worker will always be there when you need them either for a chat or a trip out, we have an extensive list of both indoor & outdoor activities that will give you & your Support Worker the bonding experience needed to progress physically & mentally.

    If you have any questions about the above or what to know more, please don’t hesitate to Contact Us Here or send us an email hello@https://shinedisabilitycare.com.au/wp-content/uploads/2022/01/2021-new-year-colour-banner-logo-for-holidays-vector-31658799-1.jpg.com.au we’re more than happy to help.

    Advantages of being with a Company VS a Sole Trader

    support services

    When considering the type of care and support you need, there is a major factor that should be considered. This is what are the differences between being cared for by a Company vs a Sole Trader.

    When you have your support plan delivered by a Company, you know that the Support Worker only has to focus on delivering the highest standard of care possible. When receiving care from a Sole Trader, they have many things they need to give their attention too. For example, they are responsible for every aspect of their business. They are required to divide their time up considering they are responsible for things such as marketing, budgeting, researching the latest NDIS industry news, refining their policies and procedures insuring they are meeting current NDIS reporting standards, and the list goes on. They may have your best interest at heart and mean well but we all know that when you are trying to juggle many tasks, it is harder to give 100% of your focus to each individual task.

    When your support is delivered by a Company, the support worker is contracted or employed to deliver the support service only. All reporting, training, marketing etc. is taken care of by other team members of the Company. Having others take care of different areas of the Company allows each person that is assigned to a task to be 100% devoted to that task and therefore each task is done with more care and proficiency. This means that the team member providing your support is 100% focused on you and your goals.

    All of us at Shine Disability Care strive to provide the highest level of service and whether it is the person delivering your support plan or the person working in the office to ensure that our reporting procedures are constantly reviewed and refined.

    If you have any questions about how Shine Disability Care can help you reach your goals, please don’t hesitate to contact us.

    What Shine Disability Care is all About

    personalised plan

    At Shine Disability Care we pride ourselves on providing clients with a more personalised support plan then they would be accustomed to. We don’t believe in a “one size fits all” approach but instead spend more time listening to what our clients want. A customised in-depth support plan will be created which is designed to help you the client achieve their personal goals.

    Shine Disability Care realise that people’s goals can change, we are constantly reviewing client feedback and feedback from our client’s support network. This will ensure that their support plan reflects what they want to achieve. If a client’s needs change, then our support plan is modified to realign with the goals of the client. Our clients are welcomed into the Shine Disability Care family and our friendly, qualified team share the common goals of the company.

    Put simply our goal is to provide industry leading care for our clients so that they can get the most from their life experience regardless of the disability they may be living with. We look forward to talking further with you regarding the services that we can offer you or your loved ones. Please don’t hesitate to contact us today.
    www.https://shinedisabilitycare.com.au/wp-content/uploads/2022/01/2021-new-year-colour-banner-logo-for-holidays-vector-31658799-1.jpg.com.au/contact-us

    Outdoor Activities & Services

    sunshine coast disability support

    At Shine Disability Care we absolutely love getting our clients and friends out and about as much as we can. We strongly believe sitting indoors all the time brings a low-quality life and will affect your mental health.

    Whilst we love indoor care and will happily do so, we believe getting out and seeing what the Sunshine Coast has to offer and supporting local businesses brings a much more enjoyable day.

    A list of popular activities we look to do are:
    – JetSkiing
    – Kayaking
    – Stand Up Paddle Boarding
    – Fishing
    – Sea Life Mooloolaba
    – Australia Zoo
    – Aussie World

    To check more on our services and what we offer head to our Services Page

    Enquire with us today and find out why a small personalised Disability Support group is key in 2021.

    Email – hello@https://shinedisabilitycare.com.au/wp-content/uploads/2022/01/2021-new-year-colour-banner-logo-for-holidays-vector-31658799-1.jpg.com.au
    Contact – www.https://shinedisabilitycare.com.au/wp-content/uploads/2022/01/2021-new-year-colour-banner-logo-for-holidays-vector-31658799-1.jpg.com.au/contact-us

    Why is Shine Disability Care different?

    caloundra-disability-care

    Shine Disability Care is a QLD based support group striving to help create a better lifestyle for your family.

     We are registered in the following services:
    – Day to Day Tasks
    – Household Tasks (Cleaning, Mowing etc)
    – 24 Hour at-home care
    – Assist in Travel between locations
    – Assist with personal activities and hobbies

    Currently we service the entire Sunshine Coast from Caloundra to Noosa & Beach to Bush.

    Our Strengths & Why we’re different:
    – Experienced & Qualified Carers
    – Personalised plans to ensure your goals are met
    – Access to a vast range of community groups or individual activities
    We are very interested in taking on new clients now that our support team has grown. We will work tirelessly to ensure your goals and met and looked after.
    Sunshine Coasts most reliable Disability Care.

    Get in touch
    Email – hello@https://shinedisabilitycare.com.au/wp-content/uploads/2022/01/2021-new-year-colour-banner-logo-for-holidays-vector-31658799-1.jpg.com.au
    Call – (Luke) 0415 438 056 or (Chris) 0434 048 308
    Contact Us – www.https://shinedisabilitycare.com.au/wp-content/uploads/2022/01/2021-new-year-colour-banner-logo-for-holidays-vector-31658799-1.jpg.com.au/contact-us

    Why Social Inclusion is so Important

    Social Inclusion is a huge factor in day-to-day life, especially as a disabled youth. It is clear that people can be present in community without being socially included. Being socially included means that a number of things are present in people’s lives. Social inclusion means that people:

    – Experience a sense of belonging
    – Are accepted (for who they are) within their communities
    – Have valued roles in the community
    – Are actively participating in the community
    – Are involved in activities based on their personal preferences
    – Have social relationships with others whom they chose and share common interests
    – Have two-sided friendships.

    When people experience some or all of these conditions in their life, they are more likely to be happier and healthier. In fact, social inclusion is an important “determinant of health” – without inclusion, people are more likely to experience poor health (including poor mental health), loneliness, isolation, and poor self-esteem.

    Many people with disabilities unnecessarily experience life quite differently. They may not have a “sense of presence” in the community and may not have access to activities they prefer or desire. People lack opportunities to work, play, learn and develop social relationships with others (particularly with people who do not have a disability). People with disabilities are often not acknowledged in the community, or if they are, it may be in a negative way. Too often, people do not have close friends with whom they can share their desires, time and lives.

    How does this lack of social inclusion for people with disabilities get addressed? There are many possible pathways to inclusion. The good news is that we are getting better as a society in opening up our schools and workplaces to people with disabilities. While there are still many barriers to employment, forward thinking workplaces are slowly recognizing the real contributions that people with disabilities can make. Recreation holds particular promise for achieving true inclusion because of the meaningful connections that recreation can facilitate.

    Shine Disability Care specialises in outdoor activities. This is a great way to try new things, meet new people and most importantly feel good about yourself

    2O21: The Year In Disability Reviewed

    2021 NDIS disability year reviewed

    As we complete the year of 2021, it is a good chance to reflect upon the year that was and think about the coming year. 2021 has repeatedly shown the power of a community that can stand together embracing diversity and change.

    In July 2021, Advocates warned people with disability will die or end up in intensive care after it was revealed an unvaccinated resident of another disability care home had caught COVID-19. Figures from late June revealed only 5,000 Australians in disability care – fewer than one in five people – were fully vaccinated against COVID-19. Eighteen per cent of the Australian population – an estimated 4.4 million people – have disability.

    While Australia’s governments share the age, gender and vaccination status of people who have died of COVID, they’re not in the practice of sharing whether people who have died had disability.

    COVID-19 Government Statistics “Australia has abysmal rates of vaccinations of people with disability and it’s time the nation turned this around by finishing the job on the phase 1a and 1b vaccine rollouts to the disability community.”

    Ten people in Australia have died with COVID-19 in New South Wales during the latest outbreak of the Delta variant, with one of these people having no pre-existing conditions.

    Also in July, the Government was forced to abandon its controversial plan to introduce independent assessments to the national disability insurance scheme after it was rejected by state and territory ministers.

    The Coalition had wanted to force 450,000 NDIS participants and new applicants to undergo an interview with a government-contracted allied health professional – rather than submitting reports from their own treating specialists and doctors.

    Independent assessments were proposed to address what the government said were increasingly inconsistent decisions about package sizes and eligibility, but the disability community viewed them as a cost-cutting measure. Guardian Australia revealed in April that secret government documents showed the assessments would reduce package sizes for participants on average.

    The government later changed tack, saying the assessments were needed to address what it claimed was the scheme’s unsustainable growth trajectory.

    The assessments were part of a broader overhaul of the scheme, which the government hoped would include a change to the “reasonable and necessary” test which determines what support a person can receive and a specific ban of certain goods and services considered “ordinary living expenses”.

    The disability community says trust in the federal government has been “destroyed” by scrapped controversial plans for independent assessments for participants of the National Disability Insurance Scheme.

    Concerns had been raised about a lack of genuine government consultation and transparency, the ‘one-size-fits-all’ model being culturally inappropriate, and the reforms undermining the principles of choice and control that the NDIS was built on.

    Between July and November 2021 the AAT received 2,503 NDIS appeals, compared with 590 for the same five-month period in 2020.

    This represents a 324% increase and means there have been more appeals lodged in the first five months of this financial year than all of 2020-21 (2,091 appeals). In the past year, most NDIS Participants have had their funding packages drastically cut, some package have been reduced to the point where carers have been forced to give up their job to care for their family member, or participants who require 24 hour nursing care have been forced to move from their own homes to nursing homes, or are “living” in hospitals.

    Disability advocates – who are funded to help people challenge NDIA decisions – have reported a deluge of requests for help from “terrified” NDIS participants.

    While people with disabilities are attending their NDIS appeals without any legal representation, the NDIA uses up to three lawyers to represent it in one tribunal hearing. he low number of people with disabilities with legal representation for their NDIS appeals comes as it was revealed in Senate Estimates last week that the NDIA spent $13.4 million in AAT legal fees in 2019-20 and was frequently represented by Minter Ellison, an Australian top-tier law firm.

    Without settlement offers from the NDIA’s lawyers, people with disabilities can go several months without funding for services they need. Concerns have been raised with the lack of transparency around out of tribunal settlement cases. Disability legal advocates have requested the NDIA publish de-identified accounts of tribunal settlements to promote transparency.

    It’s time for a commitment to inclusive policy making and processes that put people with disabilities at the heart of the conversation, to ensure equal access to disability services for all Australians.

    As well as giving people with disabilities a seat at the table to inform decision-making processes, it is necessary we rethink how we care for our communities and put efforts toward significant reforms to the NDIS.

    The disability community deserves a commitment from the government to live up to their promises and build a system that enables equal access to disability services for all Australians.

    Let’s hope that 2022 will be a far better year for the disability sector than 2021, otherwise I hold grave fears for the future of all Australians with Disabilities.